At Innhance ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered WhatsApp hotel booking platform.
1. Information We Collect
- Guest Information: Name, WhatsApp phone number, check-in/check-out dates, room preferences, and number of guests.
- Hotel Information: Hotel name, contact details, WhatsApp Business number, room types, and pricing.
- Conversation Data: Chat messages between guests and the AI bot for service improvement.
- Payment Information: Transaction details processed securely through Razorpay. We do not store card or UPI details.
- Usage Data: Analytics data such as response times, booking rates, and feature usage.
2. How We Use Your Information
- To process and confirm hotel bookings via WhatsApp
- To send booking confirmations, reminders, and updates
- To provide customer support and resolve disputes
- To improve our AI bot's accuracy and performance
- To generate analytics for hotels about booking performance
- To comply with legal obligations
3. Data Sharing
- With Hotels: Guest booking details are shared with the respective hotel to fulfill your reservation.
- Service Providers: We use OpenAI (AI), MongoDB (database), Meta/WhatsApp (messaging), and Razorpay (payments).
- Legal Requirements: When required by law or government authorities.
4. Data Retention
- We retain your data as long as necessary to provide our services.
- Booking records are kept for 3 years for legal and accounting purposes.
- You may request deletion of your personal data by contacting us.
5. Data Security
- We implement encryption in transit (HTTPS/TLS).
- Secure cloud storage on MongoDB Atlas with access controls.
- No method of transmission over the internet is 100% secure.
6. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
7. WhatsApp & Meta
- Our service operates through WhatsApp Business API by Meta.
- Your use of WhatsApp is also governed by WhatsApp's Privacy Policy.
8. Children's Privacy
- Our services are not directed at children under 13 years of age.
- We do not knowingly collect personal information from children.
9. Changes to This Policy
- We may update this Privacy Policy from time to time.
- We will notify registered hotels via email and update the "Last updated" date.