Welcome to Innhance. By accessing or using our platform, you agree to be bound by these Terms of Service. Please read them carefully.
1. Acceptance of Terms
- By using Innhance's services , including our WhatsApp AI booking bot, hotel dashboard, and website , you agree to these Terms and our Privacy Policy.
- If you do not agree, please discontinue use of our services.
2. Description of Service
- AI chatbot for handling customer inquiries and bookings via WhatsApp
- Hotel management dashboard for tracking bookings and analytics
- Payment processing integration via Razorpay
- Multi-hotel SaaS platform management tools
3. Hotel Accounts & Subscriptions
- Hotels must register and provide accurate business information.
- Subscription fees are billed monthly or annually as per chosen plan.
- Hotels are responsible for maintaining confidentiality of account credentials.
- We reserve the right to suspend accounts that violate these terms.
- Cancellations take effect at the end of the current billing period.
4. Bookings & Payments
- Bookings are subject to the respective hotel's availability and policies.
- Payments are processed securely through Razorpay.
- Innhance is not responsible for disputes between guests and hotels.
- Hotels are solely responsible for their cancellation and refund policies.
5. Acceptable Use
- Do not use our services for any illegal or unauthorized purpose
- Do not transmit spam, false information, or harmful content
- Do not attempt to reverse engineer, hack, or disrupt our services
- Do not misrepresent your hotel or provide false information to guests
- Do not violate WhatsApp's Business Policy while using our integration
6. AI & Accuracy
- Our AI bot may occasionally provide inaccurate responses.
- Hotels are responsible for verifying booking details.
- Hotels must ensure their system prompt information is accurate.
- Innhance is not liable for booking errors from incorrect hotel information.
7. Intellectual Property
- All Innhance content, technology, and branding are our intellectual property.
- Hotels retain ownership of their own data including bookings and conversations.
8. Limitation of Liability
- Innhance is not liable for indirect, incidental, or consequential damages.
- Our total liability shall not exceed amounts paid in the prior 3 months.
9. Service Availability
- We strive for 99.9% uptime but do not guarantee uninterrupted service.
- We are not liable for downtime caused by third-party services or maintenance.
10. Termination
- Either party may terminate with 30 days written notice.
- We may immediately terminate accounts violating these terms.
11. Governing Law
- These Terms are governed by the laws of India.
- Disputes shall be subject to courts in Noida, Uttar Pradesh, India.
12. Changes to Terms
- We may update these Terms from time to time.
- Continued use after changes constitutes acceptance.
- We will notify registered hotels of significant changes via email.